Ordering
- How do I place an order on your website?
To place an order, simply browse our website, select the desired product(s), and add them to your cart. Proceed to checkout, provide the required information, and complete the payment process. Once your order is confirmed, you will receive an order confirmation email with all the necessary details. - Can I modify or cancel my order?
You can request modifications or cancellations within 24 hours of placing your order by contacting our customer service at [email protected]. After this period, changes may not be possible, and our standard return and cancellation policies will apply.
Shipping
- Where do you ship?
We currently ship within the United States, with all orders dispatched from our warehouse located in the USA. - How long does shipping take?
Our standard processing time is 2-3 business days. Once your order is processed, shipping typically takes 4-6 business days within the USA. Please note that these are estimated delivery times and may vary depending on your location and any unforeseen delays. - How much does shipping cost?
Shipping fees are a flat rate of $7.75 for all orders within the USA. - Can I track my shipment?
Yes, once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment.
Return & Refund
- What is your return policy?
We offer a 32-day return policy. If you are not satisfied with your purchase, you can return the product within 32 days of receipt. The item must be unused and in its original condition, including all packaging and tags. - How do I initiate a return?
To initiate a return, please contact our customer service at [email protected] with your order details. We will guide you through the return process and provide you with the necessary instructions. - How long does it take to receive a refund?
Once we receive and inspect the returned item, we will process your refund. Refunds are typically completed within 7 business days. The exact time for the funds to be credited back to your account may vary depending on your bank or payment provider.
Cancellation
- What is your cancellation policy?
You may cancel your order within 24 hours of placing it by contacting our customer service at [email protected]. After this period, our standard return policy will apply.
Payment
- What types of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal. - Is my payment information secure?
Yes, we prioritize the security of your payment information. We use industry-standard encryption and security measures to protect your data. However, please note that no method of transmission or storage is completely secure, and you assume all risks associated with the use of our website and services.
If you have any further questions or need assistance, please feel free to contact our customer service at [email protected].